Responsible Gaming

Responsible gaming is a principle that promotes a conscious and informed approach to gambling entertainment. It aims to ensure that gambling remains an enjoyable activity while minimizing the risks of problem gambling behavior. At captain cooks, we are committed to supporting our players by providing tools, resources, and assistance to encourage safe, controlled, and responsible gambling practices.

Risk Awareness

Understanding the signs of potential gambling addiction is critical for protecting yourself and others. Common indicators include:

  • Frequent or increased betting beyond your original intended limits.
  • Spending excessive time thinking about gambling even when not playing.
  • Feeling restless or irritable when attempting to reduce or stop gambling.
  • Chasing losses by gambling more to recover previous defeats.
  • Neglecting personal, social, or professional responsibilities in favor of gambling.

To help you assess your relationship with gambling, consider the following statements and reflect honestly on your behavior:

  1. Do you often gamble with money you had intended for other purposes?
  2. Have you ever felt the need to gamble with larger amounts to achieve the same excitement?
  3. Have you tried to reduce or stop gambling but found it difficult or impossible?
  4. Do you often feel preoccupied with thoughts about gambling?
  5. Has gambling caused problems in your personal relationships, work, or finances?

If you answer “yes” to one or more of these questions, it may be advisable to seek support or set stricter controls to safeguard your well-being.

Limits & Tools

captain cooks provides various tools in your personal account to help you manage how much time and money you spend gambling. These tools include setting deposit limits and session time controls.

Setting Deposit Limits

You can establish deposit limits on a daily, weekly, or monthly basis to control your wagering budget. To set deposit limits, please follow these steps:

  1. Log into your captaincooks1.ca account.
  2. Navigate to the Responsible Gaming or Account Settings section.
  3. Select Deposit Limits and choose your preferred time frame: daily, weekly, or monthly.
  4. Enter the maximum amount of money you wish to deposit during the selected period.
  5. Confirm your selection to activate the limit.

Once set, these limits cannot be increased immediately, helping you avoid impulsive increases in gambling expenditure.

Time Spent Limits and Session Timers

You may also regulate your gambling time by setting session timers that remind you after a set period. This encourages mindful play and helps prevent excessive time spent gambling.

Enabling Breaks (“Time-Out”)

If you feel the need to take a short pause from gambling, the Time-Out feature allows you to suspend your account access temporarily for a period ranging from 24 to 72 hours. To activate Time-Out:

  1. Access your personal account on captaincooks1.ca.
  2. Go to the Responsible Gaming section.
  3. Choose the Time-Out option and select a pause duration between 24 and 72 hours.
  4. Confirm your request to immediately implement the break.

During the Time-Out, you will not be able to log in, place bets, or use gaming services.

Self-Exclusion

captain cooks offers formal self-exclusion options to help players who wish to suspend or permanently terminate their gambling activity. This is a serious step designed to assist players with controlling their gambling behavior.

How to Self-Exclude

  1. Log into your account at captaincooks1.ca.
  2. Navigate to the Responsible Gaming section in your personal account menu.
  3. Select Self-Exclusion.
  4. Choose your preferred self-exclusion period, which can range from a minimum of 6 months up to a lifetime exclusion.
  5. Carefully review the terms and confirm your decision to self-exclude.

Consequences of Self-Exclusion

  • You will be blocked from logging into your account and accessing any gaming services on captaincooks1.ca for the duration of the selected exclusion period.
  • You will be unable to place bets or participate in any casino activity.
  • Withdrawal of any remaining balance in your account will be processed according to the terms and conditions. Typically, you can request withdrawals during self-exclusion, but promotional benefits might be forfeited.
  • Attempting to bypass or end the self-exclusion prematurely is not permitted under regulatory standards and breaches the operator’s terms.

Support Contacts

If you require assistance with self-exclusion or have questions, please contact our support team via:

Support Resources

For players experiencing gambling problems, captain cooks recommends contacting professional organizations specializing in gambling addiction support. These include:

  • GAMCARE: A UK-based organization providing confidential advice and support. Offers a national helpline, chat services, and online resources. Website: www.gamcare.org.uk, Phone: 0808 8020 133
  • Gamblers Anonymous: An international fellowship offering peer support for compulsive gamblers. Meetings and online forums are available. Website: www.gamblersanonymous.org
  • Problem Gambling Helpline (Canada): National resource for residents of Canada excluding Ontario, providing support and referrals. Phone: 1-888-230-3505, Website: www.problemgambling.ca
  • Kahnawake Gaming Commission: Regulatory body for gaming activities in Kahnawake, Canada, offering player protection resources and support. Website: www.gamingcommission.ca

Each organization offers confidential and non-judgmental support tailored to help individuals regain control of their gambling habits.

Help for Family

Supporting a loved one struggling with gambling addiction can be challenging. Here are practical tips to approach the situation:

  • Communicate openly and compassionately: Express your concern without judgment and focus on the well-being of the individual.
  • Encourage seeking professional help: Suggest support groups, therapists, or counsellors experienced in addiction.
  • Engage with family support groups: Forums and chat platforms can provide shared experiences and coping strategies.

Recommended family support groups include:

Next steps may entail consultation with a psychotherapist specialized in behavioral addictions, using helplines listed above, and seeking ongoing support for both the player and their family.

Operator’s Commitment

At captain cooks, we employ internal risk management measures aimed at the early detection and intervention of problematic gambling behavior. These include:

  • Continuous behavior analysis of player activity patterns such as deposit frequency, bet sizes, and session durations.
  • Automated warning messages sent to players when signs of risky behavior are identified.
  • Temporary account restrictions or invitation to contact our Responsible Gaming team if concerning activity is detected.

captain cooks reserves the right to proactively contact players showing possible signs of gambling-related harm to offer assistance, advise on available tools, or recommend self-exclusion options in order to safeguard our customers’ welfare.

Updates

captain cooks is committed to maintaining transparency and keeping players informed about any changes to responsible gaming policies. Notifications of updates will be provided via:

  • Email communications sent to registered players.
  • Visible banners and notices on the official website captaincooks1.ca.

This responsible gaming page was last updated on June 2025 and will be reviewed periodically to ensure compliance with Canadian regulations and industry best practices.

Contact & Feedback

Players seeking support, wishing to request self-control measures, or providing feedback regarding responsible gaming at captain cooks may reach the Responsible Gaming department through the following channels:

For convenience, a feedback form for self-control and responsible gaming requests is available through your personal account under the Responsible Gaming section on captaincooks1.ca.

Please note: All support communications are handled confidentially and in accordance with applicable Canadian privacy laws and captain cooks‘ commitment to player protection.